Piscino
How to double your revenue through technology
Custom client portal enabling at-home swimming lesson booking, document signing, and complete transaction management.
Client information
Life before Connect it
Since 2021, Piscino's mission has been to reduce the number of drownings in Quebec by offering at-home swimming lessons on Montreal's North Shore. The company stands out for its human approach and the close relationships it maintains with its clients and their little swimmers.
During its first year of operation, the way to book lessons was to call Laurence, who then had to schedule the appointment, create an invoice from an Excel template, collect payment via Interac e-Transfer, and send waivers and contracts as PDF files by email for clients to sign and return.
An enormous amount of time was lost on administrative tasks.
Key challenges
The solution
Creation of a custom Piscino portal allowing clients to be autonomous and purchase swimming lessons at any time of day in just a few clicks, even outside of business hours.
In addition to making Piscino's services more accessible, the client portal drastically reduces the time needed to schedule appointments: clients see real-time availability in the calendar and select their slots directly.
Another advantage of this solution is its flexibility: as Piscino is a growing company, new features can be added to the application as the business needs evolve.
Online lesson booking
Clients can book at-home swimming lessons and choose their preferred time slots from the instructors' availability.
Document signing
Contracts and other legal documents can be signed directly in the portal, eliminating PDF exchanges by email.
Transaction history
Clients can view their complete transaction and invoice history at any time.
Real-time calendar
Instructor availability is displayed in real time, allowing clients to select their time slots directly.
Results one year later
The client portal allows Piscino to focus on high-value tasks: building relationships with clients, recruiting new instructors to meet growing demand, and much more.
Every time I had a request like 'I don't know if this is possible, but...', Maxime had a solution for all my requests. I loved that everything was possible, even my crazy ideas sent at all hours of the day!
Technologies used
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