Groupe Rousso
Making intervention time assessment more efficient
Custom iPad-optimized web application to digitize the intervention time assessment process and automatically generate reports.
Client information
Life before Connect it
Founded in 1970, Groupe Rousso provides installation, maintenance, and cleaning services for ventilation and air conditioning products for commercial and residential clients.
For a field service company, accurately assessing the time required for each client visit is crucial. Overestimation means wasted time and fewer clients served per day. Underestimation requires cancellations and rescheduling, leading to poor brand image. Additionally, time estimates directly determine the price charged to clients.
Assessors would visit clients with paper evaluation grids to estimate the time required based on equipment. Back at the office, each assessor manually estimated the time based on their personal experience. Without reliable data, assessments varied greatly between assessors, with frequent large gaps between estimated and actual time.
For complex projects, the delay between receiving a quote request and sending the quote to the client was approximately one week.
Key challenges
The solution
Development of a custom web application to digitize the intervention time assessment process. The application is optimized for iPad, allowing assessors to enter all necessary information directly on their tablet at the client's location.
Client equipment and tasks to be performed are now entered directly into the calculation grid within the application, without having to return to the office. Everything is stored on a cloud server, providing access to client data anytime, anywhere.
An algorithm automatically calculates the required intervention time based on the information entered by the assessor, using past interventions and technician timesheets for highly precise estimates. The technical assessment report is then automatically generated.
Digital client file
Single source of information for each client, eliminating repeated data entry throughout the process.
Intelligent calculation grid
More precise intervention time calculation grid based on historical data from past interventions and technician timesheets.
Automatic report generation
Technical assessment reports are automatically generated from the calculation grid, eliminating manual writing.
iPad-optimized
Application usable directly in the field via tablet, with cloud storage for data access anytime, anywhere.
Results after implementation
The application transformed a week-long paper process into an efficient digital workflow. Assessors can now complete the entire process directly at the client's location, from data entry to report generation, drastically reducing quote turnaround times and assessment errors.
Ready to achieve similar results?
Let's discuss how we can transform your business.
Talk to our teamRelated case studies
How to double your revenue through technology
Centralized dashboard and customer traffic forecasting
